Social Media – the invention of the wheel or more akin to sliced bread?
If you look at social media as simply a new tool, you may be better able to see how it fits into your overall marketing strategy. What did you do with your customers before social media? You listened to them, you provided them services, you made changes to your product or service line based on feedback from customers. What do you do in social media? You listen to your customers, you provide them direction to your products and services and you adjust your offerings based on feedback. If no one buys your yellow widget but they love the blue one, you may drop the yellow one from your product line. There is nothing revolutionary about that.

